July 2023 Industry Days Report
We are happy to share the downloadable files and presentations from our Frontex Logistics Support Provider Industry Day on 12 July. They refer to the period covered by the call (1-30 June). The announcement can be consulted below under the presentations.
What did we seek?
The objective of the call was to attract service providers in the offering of technical services for law enforcement technical equipment.
How many proposals did we receive?
What did we discuss in the meeting?
The meeting enabled a direct and comprehensive discussion on the solutions included in the submissions between the providers and Frontex Logistics and Engineering and Acquisition Units’ experts.
Where can I find the presentations?
All presentations can be accessed via the links below.
What are Industry Days?
Frontex assists the EU Member States in supporting the development of modern technologies for the European Border and Coast Community. As part of its mandate, Frontex regularly meets with industry, researchers, and experts from the Member States to provide a platform for discussion and help develop new technologies and innovations related to border control.
2023-06-01
Frontex, the European Border and Coast Guard Agency, invites commercial entities offering technical services for law enforcement technical equipment to participate in the upcoming Industry Day on 12 July 2023. The services must be inclusive of reactive and proactive maintenance.
Frontex’s Industry Day provides a platform for industry representatives to showcase to the agency their most recent advancements in service management functions and maintenance services.
To express interest in attending, please register by completing our online form no later than 30 June 2023.
Frontex has a broad inventory of technical equipment, which includes firearms, non-lethal weapons, protective gear and related accessories, information and communications technology equipment, border surveillance and migration management vehicles. Frontex plans to expand this inventory in both quantity and complexity in the forthcoming years.
The technical equipment utilised by Frontex is deployed across various geographical regions and environments for operational purposes. The primary deployment zones include EU member states bordering the EU external border, such as Finland, Estonia, Latvia, Lithuania, Poland, Slovakia, Hungary, Romania, Bulgaria, Greece, Italy, and Spain (including the Canary Islands). The equipment is also deployed in third countries, like Ukraine, Moldova, Serbia, Albania, North Macedonia, and Turkey.
Frontex’s diverse array of technical equipment originates from various manufacturers and features specific law enforcement customisations. The growing quantity, increasing complexity, and broad geographical deployment necessitate robust technical support services spanning three tiers:
1. Support Level 1 (ServiceDesk + main service management functions),
2. Support Level 2 (Remote and on-site support and maintenance services),
3. Support Level 3 (Remote, on-site, and in-depot support and maintenance services).
Frontex seeks to learn from commercial operators capable of offering and delivering remote and on-site preventive and corrective maintenance and support services beyond the product’s manufacturer warranty. Ideal operators can efficiently manage logistics related to Frontex’s technical equipment and serve as a single point of contact for our staff and standing corps officers for maintenance and troubleshooting support, regardless of the issue or geographical location. This comprehensive service should encompass key service management functions, such as ServiceDesk, service catalogue + service level management, service configuration management, knowledge management, and incident + problem + service request management workflow.
Fig 1. This diagram depicts a visual conceptual model of services that Frontex proposes to have in place in the future with regard to logistics and technical equipment support.
Frontex expects that all observations,
restrictions, or obstacles, either legal or technical, connected to the
above-described technical support services will be addressed during the meeting
in an open debate with the discussion partners.