The Frontex Complaints Mechanism was established
by the Regulation 1624/2016 on the European Border and Coast Guard.
All complaints will be handled by the Frontex Fundamental Rights Officer (FRO), an independent expert who monitors and promotes fundamental rights within Frontex.
complaint is free of charge and does not prejudice other procedures, such as an
application for asylum.
and the FRO will treat all complaints as confidential unless you
explicitly waive your right to confidentiality.
your complaint refers to actions or failure to act performed by a member
of the teams from a participating Member State deployed in a Frontex
activity, your complaint will be referred by the FRO to national
authorities who handle individual complaints and to national fundamental
rights institutions. The FRO will inform you which authority(ies) have
received your complaint.
your complaint refers to actions or failure to act performed by a Frontex
staff member, the Executive
Director of the Agency shall ensure the appropriate follow-up and report
back to the FRO.
need to specifically consent in order for the FRO to forward your personal
data to the relevant authorities.
your complaint is declared inadmissible, the FRO will inform you in
writing about the reasons for the inadmissibility and, if possible,
provide you with further options for addressing your concerns.
TO SUBMIT A COMPLAINT CLICK HERE