Lodge a Complaint


Who can submit a complaint?

  • You, or a person or party acting on your behalf, may submit a complaint to Frontex, if you believe that you are directly affected by the actions of staff involved in a Frontex activity, and you consider that one or more of your fundamental rights have been violated due to those actions. For a list of fundamental rights as per EU Charter see 'List of Potential Fundamental Rights Violations During Operations'.
  • You can be represented by any party (e.g. another person, lawyer, organisations, family member, legal guardian, etc.). Any of these parties may file a complaint on your behalf. 
  • Cases involving multiple complainants can also be submitted.

How do I submit a complaint?

  • Your complaint must be submitted in writing. Your complaint will be handled by the Frontex Fundamental Rights Officer (FRO), an independent expert who monitors and promotes fundamental rights within Frontex. Using this complaint form will help the FRO to process your complaint more efficiently, but you can submit a complaint by other written means of your choice. At any stage of the procedure, the FRO may request you to submit additional information, documentation or clarification to your complaint. For this reason, it is important you add your contact details.
  • Complaints may be submitted in any EU language, and also in Arabic, Pashto, Urdu and Tigrinya. Complaint forms are available in these languages.
  • There is no maximum length for your complaint, but it is preferable that all the information is contained in no more than 15 pages.
  • You should submit your complaint within a year from the date on which the alleged violation of your fundamental rights occurred or you were informed or learnt about it or otherwise were able to submit the complaint.
  • Your complaint can only refer to facts that occurred or whose effects continued after 6
    October 2016, otherwise it will be inadmissible.
  • You do not need to go through national procedures before submitting your complaint.
  • If you submit a complaint to Frontex, this does not prevent you from accessing other
    forms of complaint, such as national or European courts.
  • You should explain the detailed facts of your complaint, identifying the impact of
    those actions had on your fundamental rights (see 'List of Potential Fundamental Rights Violations During Operations'), to the extent possible.
  • Filing a complaint is free of charge.

What happens after I submit my complaint?

  • Frontex and the FRO will treat all complaints as confidential unless you explicitly waive your right to confidentiality in this form or in any other written manner. If your complaint refers to actions performed by a border guard participating or deployed in a Frontex activity, your complaint will be referred by the FRO to national authorities who handle individual complaints and to national fundamental rights institutions. The FRO will inform you about which authority(ies) have received your complaint and provide you with their contact details. You need to specifically consent in order for the FRO to forward your personal data to the relevant authorities (see Section 5 in the complaint form).
  • If your complaint is declared inadmissible, the FRO will inform you in writing about the reasons for the inadmissibility and, if possible, provide you with further options for addressing your concerns.
  • Any change of address, email or other contact details of the complainant should be notified as soon as possible to the FRO.

Lodge a complaint

To submit a complaint, please follow the link.

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